Digital Insight

Application Support Analyst

US-IL-Chicago
Req No.
2017-8006
Category
IT/Operations
Type
Regular Full-Time

Overview

The Application Support Analyst will join a team of business analysts responsible for supporting key business applications.

 

This individual will be the first response for application support tickets and will manage the communication with end users, internal team members, and vendors responsible for resolving issues. The application support analyst needs to be a quick learner who will leverage their existing database / SQL skills to produce root cause analysis and provide lasting solutions. These solutions may involve training recommendations for end users, helping to engineer a fix, or working with vendors on identifying bugs and working towards resolution.

 

The ideal candidate will be able to think creatively in order to implement improvements, and they may also be involved in upgrades to existing software applications. In the role, the individual may receive inquiries from internal clients through chat, email, or phone, so customer service and communication skills are crucial in this position. Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored. Many support tasks will be performed independently, but it's also important that the candidate works well with others in technical positions to successfully obtain conclusions.

Responsibilities

  • Assess, coordinate and review all issues and impacts associated with applications support and business processes.
  • Work independently on issues.
  • Proactively suggest ways of improving system stability, availability, performance and reliability.
  • Work with teams and participate in projects to resolve issues.
  • Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain.
  • High attention to detail.
  • Excellent written and oral communication skills.
  • Customer service focused.

Qualifications

  • Bachelor’s degree is required. We prefer a technical or computer science major.
  • 1-2 years of work experience that showcase the customer service and technical skills needed to be successful in this role is required.
  • Understanding of web-based technologies
  • SQL, relational database, MS Office (Excel), services industry, analytical mindset, troubleshooting, excellent communicator experience required.
  • ERP application support (Dynamics GP, PeopleSoft, SAP, Workday, etc.), ATS / staffing industry experience preferred.

Advanced Group is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

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